dgb88 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, stored, or transferred by dgb88 (referred to in this document as "dgb88", "we", "us", or "our") in connection with the operation of the dgb88 platform at dgb88.io. It applies to all players, registered account holders, and visitors to the dgb88 website, regardless of how they access the platform — whether via desktop browser, mobile browser, or any dgb88-branded application.

This Privacy Policy should be read alongside the dgb88 Terms & Conditions, which governs the overall relationship between dgb88 and its players. By creating an account or using any service on the dgb88 platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described within it.

This Privacy Policy is written in English. In the event of any dispute or ambiguity regarding its interpretation, the English-language version shall prevail. All communications with dgb88 regarding privacy matters are conducted in English.

dgb88 collects the following categories of personal data from players and platform visitors:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify you are 21 years of age or older)
• Mobile phone number registered in Bangladesh
• Email address (if provided during registration)
• Residential address (required for advanced account verification)
• Copy of government-issued identity document (National Identity Card, passport, or driving licence) submitted during KYC verification

2.2 Financial and Transaction Data

• Mobile money account identifiers for bKash, Nagad, Rocket, and Upay (account numbers, not PINs or passwords)
• Bank account details where bank transfer is used as a payment method
• Transaction history including deposit amounts, withdrawal amounts, and dates
• Betting and gaming history including wagers placed, outcomes, and balances

2.3 Technical and Usage Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser type and version
• Session duration, pages visited, and features used on the dgb88 platform
• Login timestamps and activity logs
• Referral source (how you arrived at the dgb88 platform)

2.4 Communications Data

• Records of your communications with dgb88 customer support via live chat, email, or any other channel
• Feedback, complaints, and dispute correspondence
• Responses to surveys or promotions you have chosen to participate in

dgb88 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or responding to promotions.
• Automated collection: Technical and usage data collected automatically by the dgb88 platform when you visit the website or use any platform feature, including via cookies and similar tracking technologies (see Section 6).
• Third-party sources: Identity verification data from KYC service providers; transaction confirmation data from payment processors including bKash, Nagad, Rocket, and Upay; fraud prevention data from anti-fraud service providers; and geolocation data from IP intelligence services used to enforce eligibility restrictions.

dgb88 uses the personal data we collect for the following specific purposes:

4.1 Account Management and Service Delivery

We use your identity, contact, and financial data to create and maintain your dgb88 account, process deposits and withdrawals, calculate and credit winnings, and provide access to all betting and gaming services on the platform. This is the core purpose for which your data is collected and without which we cannot provide the dgb88 service.

4.2 Identity Verification and Fraud Prevention

dgb88 uses identity data and transaction data to verify your age (confirming you are 21 or older), confirm your identity in line with our KYC obligations, detect and investigate suspected fraud, money laundering, or other financial crime, and enforce the one-account-per-player rule described in our Terms & Conditions.

4.3 Legal and Regulatory Compliance

We are required by applicable law to retain certain records relating to financial transactions and account activity. Personal data may be disclosed to regulatory authorities, law enforcement agencies, or courts where dgb88 is legally required to do so. dgb88 will notify affected players of such disclosures where permitted by law.

4.4 Customer Support

Communications data and account history are used by the dgb88 customer support team to respond to your queries, resolve disputes, investigate complaints, and improve the quality of support services. Support interactions are recorded for training and quality assurance purposes.

4.5 Responsible Gaming

dgb88 uses gaming activity data, session data, and transaction data to monitor for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and proactively reach out to players who may benefit from responsible gaming support. This use of data is in the interest of player welfare and the integrity of the platform.

4.6 Platform Improvement and Analytics

Aggregated and anonymised technical and usage data is used to analyse platform performance, identify technical issues, and improve the user experience on dgb88. This analysis does not identify individual players and is used at a population level only.

4.7 Marketing Communications

With your explicit consent, dgb88 may use your contact details to send you information about promotions, bonuses, and new features on the platform. You may withdraw your consent to receive marketing communications at any time by contacting the support team or updating your account preferences. Withdrawal of marketing consent does not affect our ability to send you service-related communications (such as deposit confirmations, withdrawal notifications, and security alerts).

dgb88 does not sell your personal data. We share your data only in the following specific, limited circumstances:

• Payment processors: Financial data is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to process your deposit and withdrawal transactions. These parties receive only the minimum data necessary to complete each transaction.
• Identity verification providers: Identity documents and personal details are shared with our KYC and age-verification partners to confirm your eligibility to hold a dgb88 account. These partners are contractually bound to process your data only for verification purposes.
• Game content providers: Your player identifier and session data may be shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable the delivery of their games on the dgb88 platform. No financial data is shared with game providers.
• Anti-fraud and security services: Technical data including IP addresses and device fingerprints may be shared with fraud prevention services to detect and block fraudulent activity on the platform.
• Legal authorities: dgb88 will disclose personal data to law enforcement agencies, courts, or regulators where required to do so by law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of dgb88's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer before it takes effect.

The dgb88 platform uses cookies and similar technologies to deliver and improve the service. Cookies are small text files stored on your device when you visit a website. They allow the platform to recognise your browser across visits and remember your preferences.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without disrupting platform functionality.
• Performance cookies: Collect anonymised data about how players use the dgb88 platform (pages visited, errors encountered, session duration) to help us identify and fix technical issues and improve the overall user experience.
• Functional cookies: Remember your language and display preferences across sessions so you do not need to re-enter them each time you visit.
• Analytics cookies: Used to understand aggregate player behaviour patterns on the platform. Data collected by analytics cookies is anonymised and cannot be used to identify individual players.

6.2 Managing Cookies

You can control cookie settings through your browser's privacy settings. You may delete existing cookies or configure your browser to reject new cookies. Please be aware that disabling essential cookies will prevent you from logging in to your dgb88 account and using the platform's core features. Disabling non-essential cookies will not affect your ability to play or transact on the platform.

dgb88 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of the account's active life and for a period of 5 years following permanent account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction in line with financial record-keeping obligations.
• KYC documents: Retained for the duration of the account and for 5 years after account closure, then securely deleted or anonymised.
• Support communications: Retained for 3 years from the date of the last interaction, used to provide context for future support requests and to resolve potential disputes.
• Marketing consent records: Retained for 3 years from the date consent was last confirmed or updated, to demonstrate compliance with marketing consent obligations.

When personal data is no longer required and its retention period has expired, dgb88 will securely delete it or render it permanently anonymous so that it can no longer be attributed to an individual.

dgb88 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• Encryption in transit: All data transmitted between your device and dgb88 servers is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser confirms an active encrypted connection.
• Encryption at rest: Sensitive data fields including passwords are stored using strong one-way cryptographic hashing. Passwords are never stored in plain text and cannot be retrieved by dgb88 staff.
• Access controls: Access to personal data within dgb88 is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific job functions. All staff access is logged and audited.
• Infrastructure security: dgb88 servers are hosted in secure data centre environments with physical access controls, intrusion detection systems, and regular security patching schedules.
• Incident response: dgb88 maintains a documented data breach response procedure. In the event of a breach that poses a risk to affected players, we will notify impacted individuals and relevant authorities as required by applicable law and within the timeframes prescribed.

As a player on the dgb88 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact the dgb88 support team at [email protected].

• Right of access: You may request a copy of the personal data dgb88 holds about you at any time. We will provide this information in a readable format within a reasonable timeframe.
• Right to rectification: If any personal data dgb88 holds about you is inaccurate or incomplete, you may request that it be corrected or updated. Some corrections may require supporting documentation (for example, a new identity document if your name has changed).
• Right to erasure: You may request that dgb88 delete your personal data. This right is subject to our legal obligations — we are required to retain certain records for a minimum period under applicable law, and erasure requests will be processed in line with those obligations.
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances — for example, while an accuracy dispute is under investigation.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to withdraw consent: Where dgb88 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
• Right to object: You may object to the processing of your personal data where dgb88 is relying on a legitimate interest as the legal basis for processing. dgb88 will review all objections and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

dgb88 will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeframe.

The dgb88 platform is strictly for individuals aged 21 years and above. dgb88 does not knowingly collect personal data from individuals under the age of 21. Age verification is performed as part of the account registration and KYC process, and accounts found to belong to individuals under the minimum age will be immediately suspended.

If you believe that a minor has registered an account on the dgb88 platform, please contact us immediately at [email protected]. We will investigate the matter promptly, suspend the account, and securely delete all personal data associated with it.

Parents and guardians are encouraged to use parental control software to restrict access to online betting platforms on devices used by minors.

Some of the service providers and technology partners used by dgb88 may be located outside Bangladesh. Where personal data is transferred to a service provider in another country, dgb88 ensures that appropriate safeguards are in place to protect that data at a standard equivalent to the protections described in this Privacy Policy.

Specifically, dgb88 requires all international data recipients to be bound by data processing agreements that impose data protection obligations consistent with applicable standards. Data is not transferred to any jurisdiction that does not provide adequate data protection safeguards.

dgb88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Privacy Policy, we will notify registered players by sending a notice to their registered contact details at least 7 days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We recommend reviewing this Privacy Policy periodically to stay informed about how dgb88 handles your personal data. Your continued use of the platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

For any questions about this Privacy Policy or our data practices, please contact the dgb88 support team. All privacy enquiries are handled by English-speaking staff and will be acknowledged within 5 business days.